12th ALIA National Library Technicians Conference
9-12 September 2003
Bridging services - embracing reality

Papers

Listed alphabetically by first author. See the conference program for information on when papers will be presented. Poster session and workshop summaries are also available.

Orders for papers on CD-ROM were taken during the conference. Orders will not be taken post-conference. If you have any questions with regards to papers, please contact the conference convenor or Organisers Australia.

Keeping the balance: Customer service and electronic access in an OPL
Michelle Alcock, Queensland Medical Laboratory

TAFE Portals: How useful are they?
Michelle Alcock, Queensland Medical Laboratory; Jan Galloway & Monica Morris, Brisbane & Northpoint Institute of TAFE

The Ken Pound Collection: A rare treasure of childrens books
Mary Azzarito, State Library of Victoria

Human doing and human being: The bridge to where?
Jean Bailey

The learning library
Carol Chambers, Department of Employment and Training

Live Online Reference: all the time, across the world. From a great idea to the launch of the answers now first Global Reference Service
Tom Condric, Patricia Christiansen & Sharon Moy, Brisbane City Council

Underlying rocks and occupational archaeology: An oral history of Australian library technicians
Judy Clayden, School of Computer & Information Science, Edith Cowan University

The Default Library and the Veil of Ignorance: Personal Service Design and Delivery in a Virtual Service Age
Jennifer Cram, Education Queensland

What! They changed their name again? keeping up with serials
Emma Datson, Australian Institute of Criminology

BHP Biliton skills.net Roadshow Queensland: Delivering online training packages to rural and remote communities in Queensland
Susan Der Kinderen, State Library of Queensland

State Library of Queensland and the implementation of Voyager
Carreen Dunbar, State Library of Queensland

Techs Transformed: Changing Roles for Library Technicians in Small Law Libraries
Ros Emms, Legal Services Commission of SA; Heather Filmer, Minter Ellison Lawyers; Carolyn Prey, Federal Court of Australia

Facing 'facts' to frame a fabulous future
Patricia Fields and Julia Leong , University of New England

Smart Libraries, Smart Futures
Lea Giles-Peters, State Librarian, State Library of Queensland

The library training package & initial & continuing training for library assistants & library technicians
Phyllis Goodridge, Southbank Institute of TAFE

Back to the future: Acquiring customer service skills
Jenny Hale, Resource Options

Whats in it for me? Mentoring as a bridge to span personal and career development
Dr Gillian Hallam, Queensland University of Technology, Karen Seymour, Gatton Library, University of Queensland & Chris Gissing, ourbrisbane.com.

Clusters and community: Training library information managers for the future - the Southbank experience
Judy Humphreys, Southbank Institute of TAFE

Bringing them out into the light: The role of the technical services library technician in customer service
Donna LaFollette, Santa Rosa Junior College

Bridging the great divide: Combining engineers and musicians, document delivery and circulation
Pauline Lister, University of Queensland

ALIA: What it can do for you
Christine Mackenzie, ALIA president and library manager, Brisbane City Council Libraries

The library means business! Marketing and promotion for the small library
Jenny McDonnell, Australian Public Service Commission

Occupational Health and Safety in Libraries
Patricia Murray, RMIT

Training the trainee and learning myself
Jennifer Parker, Southbank Institute of TAFE

Are you being served? quality customer service in document supply for the new millenium
Margaret Pembroke, Southern Cross University Library

Shake my hand: Networking for survival
Janine Schmidt, university librarian, University of Queensland Library.

Flexible library services - where a diverse clientéle is our reality
Jeanette Shaw, University of Tasmania Library.

The circulation desk
Glenyce Surtees, Library and Information Studies, TAFE Tasmania.

Increasing the power and influence of libraries, and library staff within local and school communities
Cliff Wade, The Knox School

Getting to Where They are: Evolution of Service Methods to Support Online Clients
Kerry Warman, Southbank Institute of TAFE Libraries