ALIA 12th National Library Technicians Conference 2003

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12th ALIA National Library Technicians Conference
9-12 September 2003
Bridging services - embracing reality

Conference program

Tuesday 9 September 2003: Getting started

10:00am-12:00pm	Brisbane walkabouts
10:00am-11:30am	ALIA National Library Technicians Group planning/strategy meeting
12:30pm-1:30pm	ALIA Library Technicians Group state convenors report
1:30-1:45pm	From Scribes to Technicians: The Journey Ailsa O'Donnel and Deirdre Edwards, Brisbane and Northpoint Institute of TAFE. [summary]
2:00pm-3:00pm	Focus groups (schools, specials, TAFE, government etc)
2:00pm-6:00pm	Registration Ann Street lobby
4:00pm-5:00pm	ALIA National Library Technicians forum
6:00pm-7:30pm	Welcome reception and trade exhibition opening. Ann Street lobby. Proudly sponsored by State Library of Queensland
Satellite events - please see advertisement for registration and contact details
9:00am-12:30pm	Super Searching for library technicians
1:30pm-5:00pm	Making your value more visible

Wednesday 10 September 2003: The Arch

8:00am-8:50am	Registration: Ann Street lobby
8:50am-9:00am	Welcome address Yvonne Brock, conference convenor
9:00am-9:15am	Opening address The Hon. Matt Foley, Queensland Government Minister for Employment, Training and Youth and Minister for the Arts
9:15am-10:15am	Keynote address Doing the Unnatural Act. How to maintain focus and energy in rapidly changing times. Bruce Sullivan, Director, paceLEARNING
10:15am-10:30am	Housekeeping
10:30am-11:00am	Morning tea Ann Street lobby. Proudly sponsored by Southbank Institute of TAFE
11:00am-11:30am	Smart libraries, smart futures Lea Giles-Peters, State Librarian, State Library of Queensland [abstract]
11:30am-12:00pm	Focusing in, reaching out Julie Hill, Library Manager, National Occupational Health and Safety Council
12:00pm-12:30pm	Developments in the Library Labour Market Phil Teece, advisor, industrial relations and employment, ALIA National Office
12:30pm-1:45pm	Lunch and trade exhibition Ann Street lobby. Proudly sponsored by Southbank Institute of TAFE
1:30pm-1:45pm	Poster presentation From Scribes to Technicians: The Journey Ailsa O'Donnell and Deirdre Edwards, Brisbane and Northpoint Institute of TAFE. [summary]
1:45pm-3:00pm	Paper sessions [30 minutes per paper, 15 minute break]
Session 1	The Default Library and the Veil of Ignorance: Personal Service Design and Delivery in a Virtual Service Age Jennifer Cram, Education Queensland [abstract]
	Keeping the balance: Customer service and electronic access in an OPL Michelle Alcock, Queensland Medical Laboratory [abstract]
Session 2	BHP Biliton skills.net Roadshow Queensland: Delivering online training packages to rural and remote communities in Queensland Susan Der Kinderen, State Library of Queensland [abstract]
	The Circulation Desk Glenyce Surtees, Library and Information Studies, TAFE Tasmania. [abstract]
Session 3	Increasing the power and influence of libraries, and library staff within local and school communities Cliff Wade, The Knox School [abstract]
	Making it Happen @ State Library of Queensland Helen Thurlow, State Library of Queensland
Session 4	Live Online Reference: all the time, across the world. From a great idea to the launch of the answers now first Global Reference Service Tom Condric, Patricia Christiansen and Sharon Moy, Brisbane City Council [abstract]
	Library Architecture and Interior Design for the 21st Century Timothy Hill, Director of Donovan Hill (Architects)
3:00pm-3:30pm	Afternoon tea Ann Street lobby. Proudly sponsored by Southbank Institute of TAFE
3:30-5:00pm	Workshops
Workshop 1:	Facing 'Facts' to Frame a Fabulous Future Julia Leong and Patricia Fields, University of New England [summary]
Workshop 2:	Walking a tightrope or keeping your copyright balance Colette Ormonde, copyright officer, ALIA National Office
Workshop 3:	Cross cultural awareness Jiri Martinek, Multicultural Affairs Queensland, Department of the Premier and Cabinet [summary]
3:45-5:00pm	Paper sessions
Session 5	Techs Transformed: Changing Roles for Library Technicians in Small Law Libraries Ros Emms, Legal Services Commission of SA; Heather Filmer, Minter Ellison Lawyers; Carolyn Prey, Federal Court of Australia [abstract]
	TAFE Portals: How useful are they? Michelle Alcock, Queensland Medical Laboratory; Jan Galloway and Monica Morris, Brisbane and Northpoint Institute of TAFE [abstract]
Session 6	Bridging the great divide: Combining engineers and musicians, document delivery and circulation Pauline Lister, University of Queensland; Dr Grace Saw, executive manager, Dorothy Hill Physical Sciences and Engineering Library, University of Queensland [abstract]
	The library means business! Marketing and promotion for the small library Jenny McDonnell, Australian Public Service Commission [abstract]
Session 7	Getting to Where They are: Evolution of Service Methods to Support Online Clients Kerry Warman, Southbank Institute of TAFE Libraries [abstract]
	Flexible Library Services - where a diverse clientele is our reality Jeanette Shaw, University of Tasmania Library. [abstract]
3:30-5:00pm	Library tours 1. Parliamentary Library 2. Brisbane City Council Central City Library 3. Blake Dawson Waldron (Law Library) 4. Department of Primary Industries Fisheries Library
7:00pm-10:00pm	Kookaburra Queen river lights and dinner cruise

Thursday 11 September 2003: The girder

8:30-9:00am	Registration Ann Street lobby
9:00am-9:30am	ALIA president's address ALIA: What it can do for you Christine Mackenzie, ALIA president and library manager, Brisbane City Council Libraries This session proudly sponsored by Brisbane City Council Library Services [abstract]
9:30am-10:25am	Keynote Address Human doing and human being: The bridge to where? Jean Bailey [abstract]
10:25am-10:30am	Housekeeping
10:30am-11:00am	Morning tea Ann Street lobby. Proudly sponsored by University of Queensland Library
11:00am-11:30am	Shake my hand: Networking for survival Janine Schmidt, university librarian, University of Queensland Library. [abstract]
11:30am - 12:15pm	Dunn and Wilson Oration A comparison of the education and training opportunities for library technicians in the UK, USA, NZ and Australia Kerrie Blyth, TAFE Tasmania, Devonport Campus
12:30pm-1:45pm	Lunch and trade exhibition Ann Street lobby. Proudly sponsored by University of Queensland Library
1:00pm-1:45pm	ALIA National Library Technicians AGM
1:30pm-1:45pm	Poster presentation EmployLT: What is it and what does it do? Matthew Griffiths, Bankstown City Library and Information Services [summary]
1:45pm-3:00pm	Paper sessions [30 mintes per paper, 15 minute break]
Session 8	Underlying rocks and occupational archaeology: An oral history of Australian library technicians Judy Clayden, School of Computer and Information Science, Edith Cowan University [abstract]
	Occupational Health and Safety in Libraries Patricia Murray, RMIT [abstract]
Session 9	The library training package and initial and continuing training for library assistants and library technicians Phyllis Goodridge, Southbank Institute of TAFE [abstract]
Session 10	Whats in it for me? Mentoring as a bridge to span personal and career development Dr Gillian Hallam, Queensland University of Technology, Karen Seymour, Gatton Library, University of Queensland and Chris Gissing, ourbrisbane.com. [abstract]
	Strengthening the Balance Frances Duffy, Griffith University
Session 11	Clusters and community: Training library information managers for the future - the Southbank experience Judy Humphreys, Southbank Institute of TAFE [abstract]
	Training the trainee and learning myself Jennifer Parker, Southbank Institute of TAFE [abstract]
3:00pm-3:30pm	Afternoon tea Ann Street lobby. Proudly sponsored by University of Queensland Library
3:30pm-5:00pm	Workshop sessions
Workshop 4	Getting to that interview: CVs, communication and all that Jazz! Deirdre Gibb, One Umbrella Group [summary]
Workshop 5	Don't burn your bridges: Strategies to get ahead in your career Kim Ferrari, Corporate Services Sector, Queensland Government [summary]
Workshop 6	Toastmasters tools and techniques for public speaking Shane Dallas, University of Queensland [summary]
Workshop 7	Designer not included: Practical advice on libraries print and web marketing Tara Anderson, Griffith University Graphic
Workshop 8	Dont poke the bear! Actioning conflict resolution Jody Meier, QHPSS
Workshop 9	Project management fundamentals Gail Schmidt, State Library of Victoria [summary]
3:30pm-5:00pm	Library tours 5. Australian Catholic University, Banyo 6. Environmental Protection Agency 7. Australian College of Natural Medicine 8. University of Queensland Social Sciences Library 9. Brisbane City Council Mt Coot-tha Library 10. Brisbane Grammar School 11. Southbank Institute of TAFE Morningside Campus 12. Queensland Academy of Sport 13. Griffith University College of Art 14. Queensland Health Pathology and Scientific Services Library 15. Queensland Art Gallery 16. Queensland Museum
7:00pm-11:00pm	Conference dinner - Sheraton Brisbane Hotel and Towers, Grand Ballroom. Dunn and Wilson Presentation, 2003

Friday 12 September 2003: Rivets, nuts and bolts

8:30-9:00am	Registration Ann Street lobby
9:00pm-9:30am	ALIA Library Technician Group president's address Lothar Retzlaff
9:30-10.25am	Keynote address Messaging for meaning: relationship marketing B2B and B2C Anne Gately, Blake Dawson Waldron
10:25am-10:30am	Housekeeping
10:30am-11:00am	Morning tea Ann Street lobby
11:00am-11:30am	Assembling the personal toolbox: Preparing for service excellence Naida Tattersall, library manager, Gold Coast City Council
11:30am - 12:00pm	Back to the future: Acquiring customer service skills Jenny Hale, Resource Options [abstract]
12:00pm-12:30pm	The learning library Carol Chambers, Department of Employment and Training [abstract]
12:30pm-1:45pm	Lunch and trade exhibition Ann Street lobby
1:15pm-1:45pm	Poster presentations The good, the bad and the ugly: Audiovisual and the digital age Wendy Palmer, Macquarie University Library [summary] OLAC, Online Audiovisual Cataloguers Inc. Linda Owen, University of California, Riverside, USA [summary]
1:45pm-3:00pm	Workshop sessions
Workshop 10	Bridging the gap between management and prospective staff: Resumé writing and interview skills Libby Brackenridge and Clare Bristow, Deakin University Library [summary]
Workshop 11	The perils of publishing Sue Richmond, Word Weavers Press [summary]
Workshop 12	Genealogical research: Tips and techniques Helen Smith, Queensland Health Scientific Services
1:45pm-3:00pm	Paper sessions [30 mintes per paper, 15 minute break]
Session 12	The Ken Pound Collection: A rare treasure of childrens books Mary Azzarito, State Library of Victoria [abstract]
	State Library of Queensland and the implementation of Voyager Carreen Dunbar, State Library of Queensland [abstract]
Session 13	What! They changed their name again? keeping up with serials Emma Datson, Australian Institute of Criminology [abstract]
	Bringing them out into the light: The role of the technical services library technician in customer service Donna LaFollette, Santa Rosa Junior College [abstract]
Session 14	To boldly go where no contact centre has gone before: a view from the bridge. Julie Aslett, Griffith University
	Are you being served? quality customer service in document supply for the new millenium Margaret Pembroke, Southern Cross University Library [abstract]
3:00pm-3:30pm	Afternoon tea Ann Street lobby
3:30pm-4:15pm	Forum The future of publishing: Is the book really a metaphor?
4:15pm-4:30pm	2005 committee presentation
4:30pm-4:45pm	Farewell address Yvonne Brock, conference convenor
5:00pm-6:00pm	Farewell drinks Sheraton Hotel Poolside Pergola. Proudly Sponsored by Raeco International

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