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Keynote Speakers
Kate Andrews
Dr Kate Andrews is Director Knowledge Management, BDO Kendalls and is based in Brisbane. She was awarded her PhD in 2000 for her research on knowledge creation in an Australian biomedical research consortium.
Kate consults Australia-wide in Knowledge Management Strategy Development and Implementation, and provides Executive KM Workshops and KM Mentoring. Her clients include Victoria Police, Main Roads Qld, Queensland Rail, Queensland Transport and the Victorian Department of State and Regional Development (now Department of Innovation, Industry and Regional Development).
Kate has a strong interest in knowledge commercialisation, and is the independent member of the Commercialisation Committee for Queensland Institute of Medical Research (QIMR) - Australia's largest medical institute. Kate also lectures in Knowledge Management at Masters Level in Brisbane, Hong Kong and Singapore.
Mats Björe
Mats Björe is the CEO and Senior Partner of Infosphere AB. Prior to assuming the role he served two years as Scandinavian Knowledge Manager for McKinsey and Company. As a Lieutenant Colonel in the Reserve of the Swedish Armed Forces, he was from 1993 to 1999 the Founder and Head of Open Source Section at the Swedish Headquarters Military Intelligence and Security Service. From 1987 to 1993 he served as a teacher of intelligence at the Army Intelligence School and Artillery school. In 1998 he was awarded the Royal War Academy silver medal for the initiation of Open Source Intelligence in Sweden. Among his other assignments he is member of the board at Brimstone AB, an intelligence software company, a member of the US Council-on-Intelligence and a member of the Factiva Company Infopro Alliance advisory board.
Anne Caputo
Anne is Director of Factiva's Knowledge and Learning Programs where she is responsible for the planning and development of learning initiatives for Factiva product training and for marketing and strategic alliances with information professionals. Her role includes management of the eLearning and classroom initiatives for internal and external users of Factiva, and for the Knowledge Network and InfoPro Alliance Program, which provides outreach and professional services to assist knowledge workers increase their effectiveness in the workplace. Additionally, she liaises with key information professional associations and serves as an advisor on the development of new information professional tools and products within Factiva.
Between 1976 and 1998, she served in various positions with The Dialog Corporation, most recently as Director of Dialog's Quantum information professional program and the Classroom Instruction Program, where she was responsible for strategic planning and marketing to information professionals and academic and public libraries. During her time with Dialog she served in customer services, training and as the Senior Business Information Specialist.
Additionally, she is a part of the adjunct faculty at the University of Maryland, College of Library and Information Services where she teaches advanced online search courses.
A history graduate of Lewis and Clark College in Portland, Oregon, Ms Caputo holds advanced degrees in architectural history from the University of Oregon and in library and information science from San Jose State University in San Jose, California.
Ms. Caputo is a member of the Special Libraries Association where she serves as the President-elect of the Washington, DC Chapter, the American Library Association and the American Society for Information Science and Technology. She is listed in Who's Who in Library and Information Services, and Who's Who in American Women.
Corilee Christou
Corilee Christou - Director, Online and New Media Licensing and Development, Cahners Business Information has been directly involved in the information industry for close to twenty years. Prior to working at Cahners Business Information, Corilee spent seventeen years at LexisNexis, where she held positions in the Content Acquisition area for both United States and non-US markets. She also directed the product and marketing support for the corporate library sector and was responsible for establishing the Information Professional Support Team for the Nexis division.
Corilee has an MLS from Simmons College, Graduate School of Library and Information Science in Boston, Massachusetts, where she still teaches regularly in the Continuing Education Program.
Stephen Coffman
Steve Coffman is the Vice President for Product Development with LSSI (Library Systems and Services Inc.), a feisty band of librarians that provide professional library services to a wide variety of institutions including the Department of Energy, the Office of Veterans Affairs, Riverside County, Jersey City, Calabasas, Hemet, Chatham College and many more.
Steve's initial responsibilities focus on developing Virtual Reference Services - live, real-time reference services on the Web - for the libraries that work with LSSI. After that, who knows? But the underlying concept of the position is that in order to stay ahead these days, libraries have got to do. They've got to have somebody focused on R&D, and on finding new and better ways of doing things.
Prior to coming to LSSI, Steve spent the past 15 years in an institution - the County of Los Angeles Public Library - where he was the Director of FYI, the County's Business Research Service.
Steve regularly gets himself into trouble by writing articles for the library trade, the most infamous of which include 'What If You Ran Your Library Like a Bookstore?' 'Building Earth's Largest Library', 'Reference As Others Do It' 'And Now a Word from Our Sponsor' 'The Librarian and Mr Jeeves,' and - most recently - 'Distance Education and Virtual Reference: Where Are We Headed' which appeared in the April 2001 issue of Computers in Libraries.
Ross Dawson
Ross Dawson, the founder and Chief Executive Officer of Advanced Human Technologies, is recognized as one of the most innovative thinkers worldwide on the evolving role of knowledge in business. He is the author of 'Developing Knowledge- Based Client Relationships: The Future of Professional Services' and over 50 articles in leading publications on international business, financial markets, and knowledge management, and frequently presents at international conferences. Prior to founding AHT, Ross's positions included Global Director - Capital Markets at Thomson Financial Services in London, Asian Director - Capital Markets for TFS in Tokyo, and roles in international stockbroking with Merrill Lynch. He holds a BSc (Hons) from Bristol University, UK, and is certified as a Master Practitioner of Neuro-Linguistic Programming (NLP). He has extensive international business experience, and speaks five languages.
Bruce Heterick
Bruce Heterick is the Director for Library Relations at JSTOR, where he has responsibility for managing library participant relations on a global basis, planning for outreach to new communities, and strategy development for deep linking in the JSTOR archive.
Bruce joined JSTOR from SCT Corporation, the leading provider of administrative software and services to the higher education community. As Executive Director for Higher Education in SCT's strategic management consulting practice, Bruce worked directly with colleges and universities in establishing enterprise-wide technology strategy.
Prior to his work at SCT, Bruce spent over a decade in the library marketplace. He was Director of Sales and Marketing for VTLS Inc, National Sales Manager and Electronic Product Manager for The Faxon Company, and Electronic Services Manager for Blackwell's Information Services.
Bruce is active in CNI, Educause, and ALA, and has written extensively on information management issues. He holds a B.S. in Management from Virginia Tech, and a MBA from the Pamplin School at Virginia Tech, as well.
Amelia Kassel
Amelia Kassel, MLS (University of California, Los Angeles, 1971) is President and Owner of MarketingBase (http://www.marketingbase.com), a successful business research and information consultancy firm. Amelia is a recognized author and national and international speaker. She is a frequent presenter and gives workshops for library and information conferences and associations. She taught at the University of California Berkeley Extension for more than 15 years, first in the library science division, and more recently for the Business and Management Education/Marketing Program. Amelia Kassel is author of The Super Searchers on Wall Street and many articles published in Searcher Magazine and other information industry journals and newsletters.
Diane Kresh
Diane Kresh is the Director for Public Service Collections, Library of Congress. She is responsible for one of the Library's largest organizational entities, including more than 700 staff who provide service in 15 of the Library's reading rooms, general and special collections, and process and catalog most special-format materials.
Ms Kresh has had an unusually varied and diverse career at the Library that uniquely qualifies her for this position. She began her career at the Library of Congress as a GS-2 reading room messenger in the Main Reading Room in 1974, while still a student at Catholic University of America. She was soon promoted to a deck attendant position, later working as a library technician in the Cataloging in Publication Division and then as a shelflister in Processing Services. After completing her undergraduate degree at Catholic University, Ms Kresh became a copyright examiner and then a reference librarian in the General Reading Rooms Division (now the Humanities and ocial Sciences Division).
Ms. Kresh has had extensive management experience at the Library since becoming Head of the Collections Improvement Section of the Collections Management Division in 1984. She served as Assistant Chief and Acting Chief of the Division from 1989 to 1992, then moved to the Preservation Directorate, where she became Preservation Resources Officer in 1993 and Director for Preservation in 1994. She also serves as Adjunct Professor at Catholic University's Graduate School of Library and Information Science, from which she received her master's degree in library science in 1980.
Chris Sherman
Chris has more than 20 years experience in developing multimedia and internet applications. Early in his career, he worked on prototypes of many products and concepts that are now commonplace, such as CD ROM multimedia technologies and interactive cable television. Later, he was Vice President of Technology for a global management consulting firm based in Amsterdam.
Chris has written about searching and search engines since 1994, when he developed online searching tutorials for several clients. His clients have included International Data Corporation, Accenture, Motorola, Levi-Strauss, Ortho Biotech, Porsche, United Technologies, and the Scripps Clinic. From 1998 to 2001, he was the Web Search Guide for About.com. Chris holds a master's degree in Interactive Educational Technology from Stanford University and a bachelor's degree in Visual Arts and Communications from the University of California, San Diego.
Carol Tenopir
Carol Tenopir is a Professor at the School of Information Sciences, University of Tennessee, Knoxville. Previously she held positions as Professor and Systems Librarian at the University of Hawaii and Vice-President of Operations for an Information Management Consulting firm. She is the author of four books (including: 'Towards Electronic Journals: Realities for Scientists, Librarians, and Publishers', Washington DC: Special Libraries Association, 2000 with Donald W King), over 200 journal articles, and is a frequent speaker at professional conferences on topics of online searching, electronic publishing, and changes in libraries. Since 1983 she has written the 'Online Databases' column for the Library Journal. Dr Tenopir is the recipient of the 1993 Outstanding Information Science Teacher Award from the American Society for Information Science/Institute for Scientific Information, the 2000 ALISE Award for Teaching Excellence, and the 2002 Research Award from ASIST. Dr Tenopir holds a PhD degree in Library and Information Science from the University of Illinois.